Withdrawal and Refund Conditions

Last updated: 30 October 2026

1. General

These conditions explain the refund and withdrawal rules for purchases made remotely (by internet, phone or email) from İLİKSOFT YAZILIM SANAYİ TİCARET A.Ş. (the "Seller"). Our products are designed for use by commercial businesses. Law No. 6502 on Consumer Protection (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) apply only when the buyer is a consumer.

2. Try before you buy

You can try our cloud services free for 7 days and request a free demo of our desktop software. Please make sure the product meets your needs before purchasing.

3. Software licences and subscriptions

3.1. OptiFormula and OptiTMR licences and YemYap, HerdOnCloud and Rumimon subscriptions are digital content and services delivered instantly in electronic form.

3.2. Once the licence key has been sent or the subscription has started, the right of withdrawal cannot be exercised and the fee is not refunded. A buyer who is a consumer, by approving at the time of purchase that delivery begins immediately, accepts losing the right of withdrawal (Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) art. 15/1-ğ).

3.3. If the licence key has not yet been sent or the subscription has not yet started, you can cancel your order; the fee is refunded within 14 days.

3.4. Stopping use before the licence term ends or not renewing the subscription does not entitle you to a refund for the remaining period.

3.5. If the software has an unresolved error that prevents use, first give us the opportunity to fix it. If the error cannot be fixed within a reasonable time, we refund the fee for the remaining licence period.

4. Rumimon devices

4.1. A buyer who is a consumer may withdraw without giving a reason within 14 days from the day the device is received.

4.2. Send the withdrawal notice within this period to info@iliksoft.com or to the KEP (registered email) address iliksoft@hs02.kep.tr. State your name, order or invoice number and the devices to be returned in the notice.

4.3. Send the devices to the Seller's address within 10 days after the notice, together with the invoice and all accessories. The shipping cost of returns sent with the contracted carrier we specify is paid by the Seller.

4.4. The fee is refunded by the payment method used, within 14 days from the day the withdrawal notice reaches us. We may hold the refund until the devices reach us.

4.5. If the device has been used more than necessary, is damaged or is sent with missing parts, the loss of value is deducted from the refund.

4.6. Commercial buyers have no right of withdrawal. Defective devices are repaired or replaced under warranty.

5. Defective products

If the device was delivered defective or fails during the warranty period, contact us on +90 (312) 911 21 81 or at info@iliksoft.com, regardless of the withdrawal period. Consumers' statutory elective rights for defective goods (repair, replacement, price reduction or rescission of the contract) are reserved.

6. Application and disputes

For complaints, consumers may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) within the monetary limits set by law, and to the Consumer Court (Tüketici Mahkemesi) above those limits.